Get back what Royal Mail owes your shop
Lost parcels carry compensation, but only if someone claims it before the deadline. We handle everything, from pulling your Click & Drop records to filing the claims. You keep 70% of every approved pound.
- UK business, based in Ruislip
- Nothing to pay upfront
- Stop any time
Claim batch · Week 28Signed For
£315.48
26 lost parcels claimed for one of our own shops
- 2nd Class Signed For, not delivered✓ approved
- 2nd Class, lost in transit✓ approved
- Valued at cost price✓ approved
Three steps. Almost none of your time.
- 1
We get your order records
Add us as a Standard user on Click & Drop and we pull the Manifested Orders report ourselves. Or send it to us if you prefer.
- 2
We find and file the claims
We check every parcel against Royal Mail's rules and deadlines, value it at cost price, and file the bulk claim.
- 3
Royal Mail pays, then you pay us
The compensation goes to you. We invoice 30% of what was approved. Nothing approved, nothing owed.
Do nothing at all, or send us one file.
Completely hands-off
We do all the work, including getting your order records. You never touch a spreadsheet.
- 1Add us as a Standard user in Click & Drop (Settings, then User management). It takes two minutes.
- 2Every week we download your Manifested Orders report ourselves.
- 3We find what is claimable, value it at cost price and file the claims.
- 4Royal Mail pays you. We invoice 30% of what was approved.
No password sharing. A Standard user can see and process orders but cannot change your account settings, and you can remove us at any time.
Send it yourself
Prefer to keep your account to yourself? About five minutes a week.
- 1Download the Manifested Orders report from Click & Drop.
- 2Reply to our email with it attached.
- 3We do the rest, on the same 30% no-win, no-fee terms.
What could be sitting unclaimed?
Royal Mail pays up to £20 for Class and Signed For items and up to £150 for Tracked, at cost price.
An estimate. About 5% is what we see on our own shops, not a promise.
Claimable each month
£480
You keep (70%)
£336
About £4,032 a year for your shop.
We Succeed. Then You Pay. You Keep 70%.
We Only Earn When You Do.
30%of approved claims
- No sign-up fee, no monthly fee
- Nothing to pay if Royal Mail rejects a claim
- We invoice only after Royal Mail pays
- Stop whenever you like. There is no contract
Tested on our own shops first
£
approved across three weeks
- Week 27 · 9 parcels£143.44
- Week 28 · 26 parcels£315.48
- Week 29 · 13 parcels£178.81
Before you reply
Straight answers about how the claims work and what it costs.
No. Delphi Commerce is an independent UK business. We file claims through Royal Mail's standard business claims process on your behalf.
For the hands-off service, add us as a Standard user on your Click & Drop account. We never ask for your password, a Standard user cannot change your settings, and you can remove us at any time. Or send us the Manifested Orders export yourself. Either way we need a one-off list of your product cost prices, so claims are valued correctly.
Royal Mail usually responds within 30 days of receiving a claim. We invoice only after the compensation reaches you.
1st and 2nd Class posted on account, Signed For 1st and 2nd Class, and Tracked 24 and 48. Each has its own deadline. Tracked allows only 30 days, which is the one most often missed.
Royal Mail pays what the item cost you to buy or make, not its sale price. We value every claim that way so it is not rejected.
Got our email? Just reply to it.
Reply and we'll set you up, completely hands-off or with you sending the export. We'll check a month of parcels for free.
✉ [email protected]